CloudPBX Solutions

Full Traditional PBX Features

Easily Functional End User Features

Simple & Easy Administration

Real Time Monitoring, Reporting & Statistics

Unified Communications

Comprehensive & Easily Functional End User Features

Call Screening

Call Forwarding

Call Parking with BLF

Instant Recording

Call Pickup

Call Filters & Blocking

Speakerphone Page

Central Phonebook

Listen to Recordings

Phone Callback

Hot Desking

CLI Flexibility

Call Monitoring

Call Barging

Call Whispering

All Call Recording

CDR Search

Voice and Video Conferencing

Enhanced Ring Groups

Personal Hunt Groups

Instant Messaging Server

Simple Message Services (SMS)

IVR (Auto Attendants)

Enhanced Music On Hold

Monitoring Conferences

Overhead Paging

Paging/Intercom

Real Time Agent Monitoring

Real time agent monitoring allows authorized user to monitor and listen calls and agent's performance, of one or more users/agents in real time. It is very useful when needing insight on the quality of the information given by call agents for example. These reports will give you a clear information which agent needs to improve his performance.

Unlimited ACD Queues, Call Agents, Comprehensive Reporting

Our Call Center software offers the set of features needed for an organization to effectively start and manage inbound or outbound call campaigns. Features include unlimited ACD Queues, unlimited call agent logins, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone (optional add-on using UC Communicator), and many more.

Real Time Queue Statistics & Scheduled Reports

See how your call center is performing in real time with simple to read at a glance Statistics. You are also able to have the CloudPBX email you a pre defined report at a predetermined time (Daily / Weekly / Monthly).

Conferencing Facilities

Create and control conference calls on any SIP phone or SoftPhone.

Convert two way calls into conference call, and add as many participants as you like (dynamic conferencing) or use dedicated conference rooms on the system to host conferences.

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