Real time agent monitoring allows authorized user to monitor and listen calls and agent's performance, of one or more users/agents in real time. It is very useful when needing insight on the quality of the information given by call agents for example. These reports will give you a clear information which agent needs to improve his performance.

Our Call Center software offers the set of features needed for an organization to effectively start and manage inbound or outbound call campaigns. Features include unlimited ACD Queues, unlimited call agent logins, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone (optional add-on using UC Communicator), and many more.

See how your call center is performing in real time with simple to read at a glance Statistics. You are also able to have the CloudPBX email you a pre defined report at a predetermined time (Daily / Weekly / Monthly).